1 reviews | Active since Oct 2016

28 Oct 2016, 17:44

MTN sucks

<p>Got my account for September, with one call at 2hours duration and R77 charged. Called them to point out this was an error, I never make calls of more than a few minutes. I was told it would be investigated. Week later I get a call from a dude at the call centre who spends 30 minutes repeating my complaint with no solution. I call th centre again and am told a credit will be passed after 23 October. New account arrived and, guess what? No credit passed, no feed back and full payments taken off my bank account via debit order.</p> <p>MTN call centre staff are difficult to understand on the phone as centre has high level of background noise and poor spoken english by the two staff I have had the misfortune to deal with!</p> <p>All the company worries about is have they got your money!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Nov 2016, 11:35
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please be advised that an urgent request has been sent to the Billing Division to assist with credit as mentioned. A call back will be done during the course of today to advise in credit.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.

Best regards,