MTN Sucks
<p>Hey Hellopeter, </p> <p>I am writing a review for MTN and how much they suck. </p> <p>When paying my account at the beginning of August, I accidentally made a typo and payed then R80.23 short. Then on Friday they disconnected my account. FOR A ENTIRE R80.23. Would it have been such an issue to just add it to the bill for September? SO anyway, I pay them R100.00 yesterday, try to phone them to reactivate my service, this was about eight or nine times. I either get disconnected before talking to anyone or just sit and wait listening to there song. </p> <p>This morning on a Saturday morning, I start trying again. They tell me, they are only open from 08h00 to 17h00 Monday to Friday? </p> <p>What is going on? I thought that there call centres were open 24/7?</p> <p>I moved from Vodacom To MTN because they haver never given mee any trouble. </p> <p>This is crazy! </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the suspension has been lifted. Kindly note that your account invoice date is the 13th day of every month and your payment type is cash not debit order, to avoid suspension please make sure that the payment for the full invoiced amount is made within 21 days after your bill (invoice) date.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the suspension has been lifted. Kindly note that your account invoice date is the 13th day of every month and your payment type is cash not debit order, to avoid suspension please make sure that the payment for the full invoiced amount is made within 21 days after your bill (invoice) date.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********