MN
Mashoabathe N

1 reviews | Active since Apr 2014

04 Jun 2016, 09:17

MTN SUCKS

<p>I had an MTN contract and when I cancelled in January I was told that it was better to migrate my contract to prepaid. I did that nad received a confirmation that my request was received. Fast forward to may I realised that they have been trying to debit my old bank acount that I no longer use. Each time they did that the debit was returned I was charged an unpayment fee. Yet they persisted to do this in spite of me having cancelled my contract. When I call the prepaid services they say my phone is a contract and they cannot assist me and when I call the contract customer number I cant be assisted as it says my old contract number is wrong or does not exsit. </p> <p> </p> <p>I am irritated as I owe my old bank over R1000 as a result of MTN, please help. </p>

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Replies (3)
MTN South Africa
MTN South Africa's reply07 Jun 2016, 13:51
Official

Good Day Mamashoabathe,

Thank you for your post

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that that the contract for cell 083*****59 has been cancelled and the number converted already to prepaid. Kindly

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply07 Jun 2016, 13:55
Official

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We have tried to contact you no availability.

Please assist us with the MTN account or cell number in question for feedback.

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply07 Jun 2016, 13:56
Official

Please ignore my request I do pick up that you have assited.

Best regards,