ES
Elizabeth S
1 reviews | Active since Jul 2015
26 Apr 2019, 13:18
MTN sucks
Good day, I want to give my opinion about MTN. I am probably one of the oldest customers but I just had enough. Firstly they increase contract customer prices, then their shops are constantly offline. Thirdly, they confirm twice that your roaming is active, just to arrive in the USA to find iut you have NO sms, calls or data available!!! In the past they could still activate it while you are abroad. Lately apparently, they can do nothing about it. I have had enough of this! Good bye MTN!
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
29 Apr 2019, 10:10Good day Elizabeth
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We are terribly sorry about your negative experiences of late. Please note the price increase could not be avoided as we have invested heavily on building and improving our network. Also note we had not effected any increase for the past few years.
Kindly note in future should you wish to activate roaming while abroad you can contact me ***. If there is anything we can do to retain you as a customer do not hesitate to inform me as well.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We are terribly sorry about your negative experiences of late. Please note the price increase could not be avoided as we have invested heavily on building and improving our network. Also note we had not effected any increase for the past few years.
Kindly note in future should you wish to activate roaming while abroad you can contact me ***. If there is anything we can do to retain you as a customer do not hesitate to inform me as well.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply29 Apr 2019, 10:10
Official
Good day Elizabeth
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We are terribly sorry about your negative experiences of late. Please note the price increase could not be avoided as we have invested heavily on building and improving our network. Also note we had not effected any increase for the past few years.
Kindly note in future should you wish to activate roaming while abroad you can contact me ***. If there is anything we can do to retain you as a customer do not hesitate to inform me as well.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We are terribly sorry about your negative experiences of late. Please note the price increase could not be avoided as we have invested heavily on building and improving our network. Also note we had not effected any increase for the past few years.
Kindly note in future should you wish to activate roaming while abroad you can contact me ***. If there is anything we can do to retain you as a customer do not hesitate to inform me as well.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
ES
Elizabeth S's updateReviewer Update
29 Apr 2019, 22:16Good day Sir,
Thank you for your reply.
I still don't think it is fair to increase existing contract customer's contracts! You could wait until they expire. Surely you can wait until the existing contract expires? Why must the customers pay for the mess in Nigeria? The reception here in Wapadrand X1 Pretoria is also terrible.
Further, what are you going to do to activate my son's roaming?
He is in the United States for months, unable to do his banking, because he does not receive any messages!
Your agent never told us about the code that needs to be dialled BEFORE he leaves. She only said "Switch on and off"
Now we are stuck with this problem and MTN just shrugs their shoulders.
It all makes sense to prevent unnecessary billing, but your agents suck! What are they there for? I had to call twice to get the roaming activated, but now why all the effort for nothing? Banks don't send Whatsapp messages.
What can you do to fix this?
ES
Elizabeth S's update29 Apr 2019, 22:16
Reviewer Update
Good day Sir,
Thank you for your reply.
I still don't think it is fair to increase existing contract customer's contracts! You could wait until they expire. Surely you can wait until the existing contract expires? Why must the customers pay for the mess in Nigeria? The reception here in Wapadrand X1 Pretoria is also terrible.
Further, what are you going to do to activate my son's roaming?
He is in the United States for months, unable to do his banking, because he does not receive any messages!
Your agent never told us about the code that needs to be dialled BEFORE he leaves. She only said "Switch on and off"
Now we are stuck with this problem and MTN just shrugs their shoulders.
It all makes sense to prevent unnecessary billing, but your agents suck! What are they there for? I had to call twice to get the roaming activated, but now why all the effort for nothing? Banks don't send Whatsapp messages.
What can you do to fix this?
ES
Elizabeth S's updateReviewer Update
03 May 2019, 11:52Good day,
I want to say thank you for MTN in assisting to activate my roaming while abroad
ES
Elizabeth S's update03 May 2019, 11:52
Reviewer Update
Good day,
I want to say thank you for MTN in assisting to activate my roaming while abroad