MP
Motshaba P
1 reviews | Active since Jan 2019
05 Mar 2019, 08:30
Mtn sucks
After 5 months i am still waiting on Mtn to remove me from their system and stop taking my money. I have never used their services but every month i am losing around R300 for mahala. All i get from them is that they have logged a call and i should not worry about the money being deducted as it will be reimbursed.
Mtn is so big that i thought by now this would be resolved, i guess the management is *********** that they can't even get to resolve this issue after such a long time. It was never suppose to get to this point but m lost as no one seems to be able to help. Maybe i should talk to the CEO thus if they can assist
1. Why should my money be taken in the first place as there's no service rendered to me? #ripoff
2. Does it really take 5 months to log a person so i can be removed and be cleared from MTN system? #incompent
3. Until when does MTN plan on taking my money that i could be using for my kids? #*******
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
06 Mar 2019, 07:04Good day Motshaba Phalane
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly note that we investigate and provide feedback.
Rest assured, it is not our intention to displease you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly note that we investigate and provide feedback.
Rest assured, it is not our intention to displease you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply06 Mar 2019, 07:04
Official
Good day Motshaba Phalane
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly note that we investigate and provide feedback.
Rest assured, it is not our intention to displease you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly note that we investigate and provide feedback.
Rest assured, it is not our intention to displease you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's replyOfficial
06 Mar 2019, 07:51Good day Motshaba Phalane
Kindly note that a bank refund has been requested for the amount of R779.07.
Rest assured, it is not our intention to displease you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that a bank refund has been requested for the amount of R779.07.
Rest assured, it is not our intention to displease you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply06 Mar 2019, 07:51
Official
Good day Motshaba Phalane
Kindly note that a bank refund has been requested for the amount of R779.07.
Rest assured, it is not our intention to displease you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that a bank refund has been requested for the amount of R779.07.
Rest assured, it is not our intention to displease you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MP
Motshaba P's updateReviewer Update
06 Mar 2019, 10:45Hi Dinesh
The problem is that i am not getting any positive response everytime i am trying to get feedback. I am glad there's a way forward so i can bury this. I am tired.
MP
Motshaba P's update06 Mar 2019, 10:45
Reviewer Update
Hi Dinesh
The problem is that i am not getting any positive response everytime i am trying to get feedback. I am glad there's a way forward so i can bury this. I am tired.