MTN Sucks!

I have a contract with MTN where I should receive my bundles on the 5th of each month as confirmed at MTN Retail Park, East London. This did not happen. On Monday, 11/02/2019 staff submitted a query and was to respond within an hour. By Saturday, 16/02/2019, on my second visit to MTN Retail Park, I was told that P.E. had not yet responded. I had to submit a new customer query via their cellphone. I have since logged a complaint via MTN "contact us" and via e-mail. MTN's response on my complaint was that my complaint had been resolved, which is not true. So I had to again visit MTN and they again logged a query. Their latest response dated today, 24/02/2019, is that they have escalated my query with ref 1- ********** 0313 to their support team for assistance and that I must allow a turn around time of 2 to 48 working hours - that could be another 6 week days (48 / 8 = 6 days) and by then my new airtime and data should be near being loaded. This means that I have been purchasing airtime and data bundles for the last 3 weeks and also using my e-mail on another account and TELKOM to communicate. Other reference numbers include 74374, 1- ********** 1028 (I was never given a ref no on my first query).

And then they have the audacity to thank me for my patience! It is unprofessional to be communicating with my clients and then a call gets cut because of air time running out because I buy air time and data as if I am on pay as you go!