EK
Emelio K

1 reviews | Active since Feb 2019

14 Feb 2019, 19:35

Mtn Sucks

Dear mtn

So after exactly a month and weeks of fighting with your insurance company you recommended to me (pinnacle marketing) I have finally received my phone will definitely be cancelling, never the less that's part of my complaint I've just been at your mtn store in Cape gate while 1 of your consultants was speaking about his experiences to another client deep in conversation never minded about the customer waiting in line then just after 6 got served by another consultant all I needed to do was to have a sim shop for my long awaited cellphone i then got served by another client and he then reffered me to the other mtn store because he couldn't access the system and when I got there that consultant then told me that apperantly he cannot log onto the system to do a sim swop because it's after 6 but bare in mind that the store only closes at 8 so what exactly do they do there if they cannot assist a customer, everything that revolves around mtn services SUCKS, and I cont wait till this contract ends so I can switch to a more resonable service provider like Vodacom where they would be able to assist a customer (Please guys mtn will make use go crazy) so I wouldn't recomend this service provider to anyone ,FYI if there was a zero star option I would've definitely gave it to you.

0
Replies (2)
MTN South Africa
MTN South Africa's reply15 Feb 2019, 09:39
Official
Good day Emelio 

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points. 

I tried calling you on ***, unfortunately there was no answer. 

Please be advised that your query has been escalated to the regional manager of Cape Gate store. 

Warm regards, Jessica John Complaints Management Team 

Best regards,

EK
Emelio K's update15 Feb 2019, 12:27
Reviewer Update
This is my alternative number *** and if your system was off why then would the consultant referred me to another store waisting my time being send from pillar to post.As a consultant I suppose to be informed and transparent in sharing critical information to customers you are serving.The shop failed me at delivering a effective and sufficient service