Mtn sucks

<p> </p> <p><br /> <br /> Hi there,<br /> <br /> <br /> I hope this email finds you well. <br /> <br /> <br />My account has been overdue and suspended even after I made arrangements on the account. <br /> <br /> <br /> I have so many complaints with MTN and while I'm writing this I'm fuming with anger and so hurt by the customer service MTN provides its customers. <br /> <br /> <br /> I work for a international calls centre and such behaviours are not even acceptable. It's so tiring that South African call centers can never provide good customer service. It's actually pathetic. Who ever does training needs training first.<br /> <br /> <br /> I can't even remember how many times I've called MTN and have the agents say whatever they want with no sense of sympathy or empathy whatsoever. I remember this other day I even asked the agent if I was being pranked because I couldn't believe how rude they were to me. It was shocking. <br /> <br /> <br /> I'l get to the point of my issue.<br /> <br /> <br /> I spoke to a lot of agents from MTN on the 08/04/2016 and I manged to get assistance from one who I made an arrangement with. I'm currently in arrears with my account and I had explained a million times before that I'm currently unemployed because i had to go back to school so i work part time and earn very little money. I try by all means to pay when I can. I have two numbers on the account and the second number is for my younger sister who I mentioned to her mother that she needs to start paying the account because I cannot afford it anymore. <br /> <br /> <br /> I basically spent nearly an hour speaking to the agent that day and she unsuspended my line and I had mentioned I'd make a payment month end of April. <br /> <br /> <br /> Today on the 25/04/2016 I got suspended again by MTN and I'm travelling home on the 27th. My mother is diabetic and is probably worried sick about me because when people call me it goes straight to voicemail. <br /> <br /> <br /> Today I spoke to Simphiwe Mthembu an agent who could not assist me and i asked her to escalate it to her manager and because there were no managers on duty I spoke to Cenotia Sipho who says she is a supervisor....she mentioned they are based in the Johannesburg call center in Roodebourt(not sure if its spelt correctly) and they have advised me that the agent i nicely spoke to one the 08/04/2016 left no notes on the account and they do not know how they unsuspended my life. I won't lie in chuckled. It's so shocking that they didn't know. Clearly this meant in other words I was talking nonsense. <br /> <br /> <br /> I must say the shock I got was hilarious that agents at MTN leave no notes on the account at all which would help give better understanding of the issue at hand and history of the account when a customer calls in to avoid the customer repeating their sad long boring stories. <br /> <br /> <br /> I asked one simple question. Clearly they can see my account was suspended and on the 08/04/2016 someone at MTN restored my line and left no notes on the account. How is that possible. I spoke to probably three people at MTN that on the 08th and only one person I spoke to by the name of Nomawambho Matyikiza left a note on the account. <br /> <br /> <br /> <br /> Mtn employees have no empathy at all and they lack customer service!!!! The supervisor Cenotia Siphoro simply told me that I created the arrears on my account. Huh!!! The nerve!!! I asked her to check the accounts to see if there's any notes explaining my unemployment in the system and she said there's no record. Which simply proves my point. MTN SUCKS.<br /> <br /> <br /> How can an employed trained supervisor say such to a customer. With such confidence even.<br /> <br /> <br /> When I asked her to give me her name and all the people I spoke to she seemed not to care at all because obviously she knew I'm just wasting my time and because I created these charges purposely </p>