JM
Joana M
1 reviews | Active since Sept 2018
05 Sept 2018, 10:04
MTN sucks
Bought airtime for a wrong number instead of a 6 I put a 9 on the number. Called MTN soon after I realized my error and they said they can't help freeze the airtime even if I provided proof of purchase to wrong number and yet they helped a friend a year ago with a similar problem. R75 gone down the drain
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MTN South Africa's replyOfficial
10 Sept 2018, 18:42Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly send me proof of purchase to *** in order to investigate and resolve accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints management Team
Best regards,
MTN South Africa's reply10 Sept 2018, 18:42
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly send me proof of purchase to *** in order to investigate and resolve accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints management Team
Best regards,