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sara P

1 reviews | Active since Apr 2015

31 Jul 2018, 10:02

Mtn sucks

I have made over 20 calls to mtn requesting my July invoice. I usually get it on the 21st. I have still not received it!Mtn sucks!!! They keep saying there is a problem with system. I need invoice urgently to submit to my employer for reimbur*****t. If I do not submit it by today my employer will not reimburse me!!! I am desperate and frustrated and unhappy with mtn. They are really useless. How difficult can it be to send me my invoice!!!

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Replies (3)
MTN South Africa
MTN South Africa's reply06 Aug 2018, 15:12
Official

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly be advised that we have sent you the july statement to *** as per your request.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

sP
sara P's update21 Aug 2018, 23:39
Reviewer Update
I am utterly flabbergasted at mtn. I eventually did receive my tax invoice but got billed R18.86 for it!!!!! I am in shock. How dare mtn bill me for something that was there fault namely for not sending me my invoice timeosly. Mtn do the right thing and reverse these ridiculous charges. Shocking bunch of *******!!!!!!!
sP
sara P's update15 Sept 2018, 16:10
Reviewer Update
I am utterly flabbergasted at mtn. I eventually did receive my tax invoice but got billed R18.86 for it!!!!! I am in shock. How dare mtn bill me for something that was there fault namely for not sending me my invoice timeosly. Mtn do the right thing and reverse these ridiculous charges. Shocking bunch of *******!!!!!!!