RS
Richard S
1 reviews | Active since Jan 2012
29 Jul 2018, 18:25
MTN SUCKS
Two Things :
1st : I have a Contract phone with these SO CALLED BEST - AS far as I know there was a ruling that you can carry over data that you pay for - I still loose my data every month - What the hell ???? MTN is *****ing my money every month my data do not carry over. Cant ICASA give them a bigger fine for not adhearing to the rules ???????
2nd thing : Also got a MTN pay as you go phone - reloaded with money - this phone I only use maybe once every 4 or 6 months. When I recharged the phone the store told me if I recharge with R30 or more its a NUMBER FOR LIFE- MTN's NUMBER FOR LIFE is 3 months. Now they took away my no and my money that was loaded - AGAIN THEY *****ING MY MONEY. Been a client for 20 years plus - I will suggest to people having the same problems with THIS SO CALLED BEST NETWORK to change
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MTN South Africa's replyOfficial
31 Jul 2018, 09:05Dear Richard,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply31 Jul 2018, 09:05
Official
Dear Richard,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,