MT
Matsie T
1 reviews | Active since Jan 2018
09 Jul 2018, 06:57
MTN SUCKS
Since I logged a complain with MTN last month that everytime when I access the internet, it takes money from my airtime not from the Data. I have spoke to several people including their supervisors Terence and Hlangelani and the respond I got via sms is that I must check my airtime....I even bought data onto of the data I have on my phone but still the problem persits and they can not help me. I called on Friday and was on the call for like 40 minutes and they told me that they can see the problem and they will get back to me and even now no one called me. I WANT ALL MY MONEY THAT HAS BEING TAKEN AWAY EVERYTIME. I CONNECT TO THE INTERNET FROM last month till today. I am ****ed of your service..is very poor.
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Matsie T's updateReviewer Update
09 Jul 2018, 18:34I called MTN this whole day all the supervisors are in a meeting. I then called and Percy Ngcobo from MTN Mhlanga answered and told me that all the managers are in a meeting and that they are busy and only attend serious complains. And also informed me that this case of mine is not serious where by the supervisor can come out of meeting to take the call and that I do not have data and that I must recharge...And I am writing,,,I just received free minutes and data showing that I have free airtime. Meaning I have used my airtime to connect. The service is very poor. Can I get someone to help me
MT
Matsie T's update09 Jul 2018, 18:34
Reviewer Update
I called MTN this whole day all the supervisors are in a meeting. I then called and Percy Ngcobo from MTN Mhlanga answered and told me that all the managers are in a meeting and that they are busy and only attend serious complains. And also informed me that this case of mine is not serious where by the supervisor can come out of meeting to take the call and that I do not have data and that I must recharge...And I am writing,,,I just received free minutes and data showing that I have free airtime. Meaning I have used my airtime to connect. The service is very poor. Can I get someone to help me
MTN South Africa's replyOfficial
11 Jul 2018, 09:03Dear Matsie,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply11 Jul 2018, 09:03
Official
Dear Matsie,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,