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Sherwin R

1 reviews | Active since Jul 2018

03 Jul 2018, 05:45

MTN Sucks

MTN service levels are horrible. Was handed over to attorneys and told by MTN call centre that they cannot help me. They gave me to Nortan Lambrianos Attorneys where I had to make an arrangement. 1stly I dont understand why MTN failed to tell me they could deal with me in their own legal department. Anyway. I paid 3715 on the 19th of JUNE 2018 and was told my line would start working again. It is now the 3rd of July. After paying. MTN has still not placed my line on and I am getting billed for a service have no access to.

I have posted several Twitter complaints on Twitter handle @STR1609 and no one has even bothered to reply to me at all. I EVEN THINK MTN MUTED ME.

I am now going to take this matter to the ombudsman if no one at MTN can help me I HAVE CALLED SEVERAL TIMES AND NOW DO NOT KNOW WHAT TO DO.

0
Replies (5)
MTN South Africa
MTN South Africa's reply03 Jul 2018, 06:08
Official

Good day Sherwin,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that you would need to contact our legal department directly. Kindly contact our switchboard and ask for the legal department. Our switchboard number is ***.

Kind regards,

Complaints Management Team.

Best regards,

SR
Sherwin R's update05 Jul 2018, 06:25
Reviewer Update
I have been doing this. Since the 19th of June. The attorneys nd MTN keeps playing games with me. I have heard every damn story under the sun. To restart the phone every two hours and make myself look like an absolute fool. To posting on Twitter and getting no help. To going to the store and asking some one there for help and not even the lady in the store has been able to get help. It seems to me like no body cares in this damn place. Call this one and they gonna tell me the same thing. I'm coming to that Legal department on 14th Avenue I have sent them everything I needed to send. My line is still not working. I will demand to speak to a manager and I will demand for my phone to be put on there before I leave that building as I have been treated so **** by MTN and the Attorneys all for following instructions from MTN. Yoi guys are supposed to protect consumers. You threw me under a bus. I was handed over with no notification I made payment of 2500 then called mtn and was still told to deal with attorneys who then told me to pay 3715 on a bill outstanding 2025. Please help me understand why I had to pay so much more than what was owing.
SR
Sherwin R's update05 Jul 2018, 06:26
Reviewer Update
And why after I made payment on the 19th of JUNE that my line is still not working on the freaking 5th of JULY.
SR
Sherwin R's update05 Jul 2018, 06:28
Reviewer Update
Honestly think the only way forward here. Is an Ombudsman. No one cares in MTN. MTN has not treated me fairly as a consumer and they have not protected me. According to CPA and NCA this should have been done very much differently.
SR
Sherwin R's update05 Jul 2018, 06:29
Reviewer Update
Oh yes and I'm not accepting apologies. You guys have not helped me with jack ****. I won't thank anyone until this line is back on.