JG
John G
1 reviews | Active since Jan 2017
27 May 2018, 14:08
MTN Sucks!!!
Over the past 20 years I have diligently renewed my 2 year business contract with MTN. At the moment paying R526 rand per month. On the 22 of May I opened a second 2 year contract for R199 per month ie now paying R725. However this second account could not be activated due to system error. I waited 5 days for them to activate, but in vain. There were 6 other applicants also waiting and apparently Stellenbosch MTN had in the region of 120 applications waiting. The error display on MTN PC was SMECONVERGESUBSCRIBERSMISSING and the remedy ticket logged 6 days ago was REQ: ********** 75449. So now the MTN shop at Laguna Mall in Langebaan is closing at 14.00 today, 27 May 2018, for 4 weeks upgrading of shop. So had to cancel my new phone and contract just for MTN's utter incompetence. Going over to Vodacom for this additional phone and when my contract is up with existing contract will also be going over to Vodacom. Pathetic, useless, *********** and definitely not interested MTN.
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MTN South Africa's replyOfficial
28 May 2018, 07:43Good day John,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we offer a much simpler and stress free way of applying for a line. Kindly contact MTN Direct on *** and they will assist you over the phone and deliver the device directly to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply28 May 2018, 07:43
Official
Good day John,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we offer a much simpler and stress free way of applying for a line. Kindly contact MTN Direct on *** and they will assist you over the phone and deliver the device directly to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,