ZE
Zelna E
1 reviews | Active since May 2018
22 May 2018, 08:39
MTN sucks!
I have a MTN contract through the Company I work for. We have numerous contracts with MTN. I was due for an upgrade in March 2018, which I chose a certain phone + a "freebie" i.e. : a tablet. On the 22-03-2018 I informed MTN that I only received my phone but not my tablet, which I got 30GB free to "set up" my new tablet. This 30GB fell away after a month, and I STILL did not receive my tablet, and up until today I am STILL WAITING for my tablet! After numerous telephone calls and e-mails to MTN and their "supposedly" Customer Service Dept - Bytes People Solutions - I simply do not even get ANY replies from ANYBODY - so it seems to me once they've "hooked you" with a contract, they simply don't care about Customer Care and After Sales anymore! I asked them the steps we need to follow to cancel this Contract on 18-05-2018 (sent to MTN and Bytes People Solutions) - and up and till now not even ANY reply! They all just seems to be passing the buck, and I'm stuck in the middle, ending up with numerous different "Reference Numbers" : # ********** 6 / # ********** 9 / # ********** 5 / # ********** 3 / # ********** 7 / # ********** 7 / # ********** 4
This is so unprofessional and totally unacceptable!!!
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MTN South Africa's replyOfficial
28 May 2018, 23:38Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Please note that a call back will be done in the morning to assist and advise on the tablet status with data given already. Kindly send any other correspondence to the below mail for an in depth breakdown on the package.
***
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
MTN South Africa's reply28 May 2018, 23:38
Official
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Please note that a call back will be done in the morning to assist and advise on the tablet status with data given already. Kindly send any other correspondence to the below mail for an in depth breakdown on the package.
***
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,