LG
Lezanda G
1 reviews | Active since May 2018
02 May 2018, 10:28
MTN Sucks
We did an upgrade with Thandeka Ndlovu at MTN direct on 19 October 2017. As of today 02 May 2018 we have not received the new phone! After numerous phone calls to MTN each lasting more than 20 minutes no answers have been given to us. Everytime I phone I get asked to phone a different number or speak to a different person. But still after almost 8 months no answers and no new phone this is absolutely ridiculous.
This is very very poor service.
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Replies (2)
MTN South Africa's replyOfficial
02 May 2018, 11:50Good day Lezanda,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to MTN Direct for urgent assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply02 May 2018, 11:50
Official
Good day Lezanda,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to MTN Direct for urgent assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
LG
Lezanda G's updateReviewer Update
12 Nov 2018, 12:53As of yet, still no response from MTN. Very terrible service. We will be cancelling all our contracts
LG
Lezanda G's update12 Nov 2018, 12:53
Reviewer Update
As of yet, still no response from MTN. Very terrible service. We will be cancelling all our contracts