nM
nthabiseng M
1 reviews | Active since Oct 2013
18 Mar 2018, 17:20
MTN sucks
My query has not been resolved, no one has contacted me and my data & cellphone services have been suspended. Do you still expect me to pay for these days , when it’s not my fault that your system was incorrect???
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Replies (1)
MTN South Africa's replyOfficial
26 Mar 2018, 22:50Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the ticket number given has been escalated to the Billing Division to correct the package as well as discounts app**** accordingly. Once processed, a credit with be initiated to cover the amounts billed on the Invoice.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply26 Mar 2018, 22:50
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the ticket number given has been escalated to the Billing Division to correct the package as well as discounts app**** accordingly. Once processed, a credit with be initiated to cover the amounts billed on the Invoice.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,