nM
nthabiseng M
1 reviews | Active since Oct 2013
14 Mar 2018, 21:01
MTN sucks
On the 5 Feb 2018 I went to the Sandton Mtn store to upgrade my data contract , which was ending on the 7 Feb. I took a contract that cost R89 per month. When I went online on the 21 Feb I found that on my invoice I was being charged R228 which I didn't sign up for.
The next day I went to the Sandton store to complain, a query was logged and next day I received a message that my query has been resolved. (1- ********** 1234 reference number).
I discovered that the query was not resolved . I have contacted Mtn 808 but those people are as clueless as ever, one even told me to be patient as its just once off.
My services have been suspended because a STUPID mistake by MTN . I am not going to pay any cent more than I should because getting my money back will be a hassle.
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Replies (2)
MTN South Africa's replyOfficial
15 Mar 2018, 11:44Good day Nthabiseng,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the discount was not app**** on your February invoice. The query is currently being investigated by our billing department.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply15 Mar 2018, 11:44
Official
Good day Nthabiseng,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the discount was not app**** on your February invoice. The query is currently being investigated by our billing department.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
nM
nthabiseng M's updateReviewer Update
15 Mar 2018, 20:26My service has been suspended and it’s not my fault. What are you going to do about this? I need to make calls
nM
nthabiseng M's update15 Mar 2018, 20:26
Reviewer Update
My service has been suspended and it’s not my fault. What are you going to do about this? I need to make calls