LR
Linda R
1 reviews | Active since Jan 2015
24 Apr 2016, 19:25
MTN sucks
Mtn service is pathetic. First the service at call centre is hopeless. Giving wrong info and help. After going into the shop for only a simswop its still hopeless. After 31 hours still say simcard registration failed. Now I just wants to know how is it possible as any other network takes not even 2 hours for simcard to get active BUT MTN's not????????? Do they even know how??????
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Replies (3)
MTN South Africa's replyOfficial
04 May 2016, 09:50Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on the number provided but it does not connect. Kindly supply us with the number you assistance with.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply04 May 2016, 09:50
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on the number provided but it does not connect. Kindly supply us with the number you assistance with.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
LR
Linda R's updateReviewer Update
04 May 2016, 10:57I received this message Monday 25/04/2016
"Good day, please note that we are in receipt of your query that originated at MTN Springs. Your reference number for this query is REQ:***. Please retain this reference number for further follow up. We will advise as soon as a resolution is reached. Kind Regards"
Still no feedback or solution up till now. Still didnt receive the R100 airtime also. MTN is not holding by the contract of 25sms 100MB and R100 airtime for nr ***.
This is breach of contract and therefor I want this contract to be terminated.
See no point to go further till contract expire August as we do not get what the contract is for. We dont owe money for a phone. Only pay for sim card getting sms, data and airtime which are not received.
We are very much disappointed in MTN customer care and will not continue dealing with MTN anymore.
LH Roux
***
LR
Linda R's update04 May 2016, 10:57
Reviewer Update
I received this message Monday 25/04/2016
"Good day, please note that we are in receipt of your query that originated at MTN Springs. Your reference number for this query is REQ:***. Please retain this reference number for further follow up. We will advise as soon as a resolution is reached. Kind Regards"
Still no feedback or solution up till now. Still didnt receive the R100 airtime also. MTN is not holding by the contract of 25sms 100MB and R100 airtime for nr ***.
This is breach of contract and therefor I want this contract to be terminated.
See no point to go further till contract expire August as we do not get what the contract is for. We dont owe money for a phone. Only pay for sim card getting sms, data and airtime which are not received.
We are very much disappointed in MTN customer care and will not continue dealing with MTN anymore.
LH Roux
***
LR
Linda R's updateReviewer Update
04 May 2016, 10:5910 days to act on a complaint ?????????
LR
Linda R's update04 May 2016, 10:59
Reviewer Update
10 days to act on a complaint ?????????