1 reviews | Active since Sept 2017
MTN Sucks
My 2 x iPhone 7 plus's has been ordered for 6 weeks now and every time they have an excuse to deliver it or they come and try to deliver only one phone. After numerous call they promise to call back but they don't even call back . The duration that I spent in one week to find out where my phones are is running close to 7 Hours now. I think this is pathetic service and think to cancel my contract with them after 15 years.
Thank you for your post.
We acknowledge the receipt of your complaint and apologise for the inconvenience experinced.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
Thank you for your post.
We acknowledge the receipt of your complaint and apologise for the inconvenience experinced.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,