1 reviews | Active since Feb 2016
MTN Sucks
I signed a contract with MTN for 24 months in March 2015 and I was liable to pay R189. My account was charged R439.66 in December 2015 and R349 in January 2016. I called them last week to query this and I was given a reference number and told to call this week. I called today and I was informed that a push message was sent to my phone in December asking if I was interested in adding a gig of data on my account. It is alleged that i pressed yes on the push message and now my account has been increased with the 1 gig. I don't recall such a message and I have requested that the extra gig be removed. This is reckless trading by MTN adding unnecessary items on my account. I am now expected to pay the extra R400 that I had not budgeted.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we cannot find any details relating to your query using the account number and cell number you have provided on your post. When we use the account number you have provided us with the post, we pick up that the account belongs to someone else. When we use the cell number on your post, the number is a pay as you go number. The statement amounts you are indicating, they do to correspond with the details on the account number.
Kindly provide us with your MTN contract cell number or your MTN account number so that we can access the account and attend to the matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we cannot find any details relating to your query using the account number and cell number you have provided on your post. When we use the account number you have provided us with the post, we pick up that the account belongs to someone else. When we use the cell number on your post, the number is a pay as you go number. The statement amounts you are indicating, they do to correspond with the details on the account number.
Kindly provide us with your MTN contract cell number or your MTN account number so that we can access the account and attend to the matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,