MTN sucks

Seven days ago I've app**** for a 5G router through the online services provided by MTN and I've paid for it in advance. Now what annoys me the most is that they stated delivery takes 1-3 days and seven days later I'm without a product I've paid for. No one even bothered calling to check if I've received the router or am I satisfied with the service I've got. What's annoys me further is that on Wednesday I've received two messages early in the morning stating the delivery driver is on the way but I guess he's lost since two days later he's still on his way. I don't wanna any excuses cause if there was na issue or a problem your company could've contacted me the same way they've contacted me to say that they've received my payment. One thing for sure this is one business relationship that's gonna end as soon as it has started cause I've noticed they're more interested in sales than service forgetting there's no sales without service. MTN truly is a terrible company to do business with and I regret ever even considering joining them.