1 reviews | Active since Feb 2016
MTN SUCKS
My first mistake was in upgrading my cell contract with MTN, but this was done as i was a Nashua Mobile customer and when they closed down all service provider contracts was bought/sold to the respective network providers.<br> <br> When i upgraded last year in March @ the Parow Centre branch i should have smelled a rat(MTN). I got my handset and copy of contract the first problem i was made aware of this was me calling 808 was that i still had 2 months left on the nashua mobile contract that i was still paying that account and the sales lady never told me i would pay for both contracts.<br> <br> Then for the first half of month i noticed that i received calls but could not make calls upon calling 808 was told they forgot to switch on my account!!!! Really MTN IDIOTS??<br> <br> Then it started every 3 months my service would be cut off and i was told by the store and 808 that i need to increase my credit limit. I did that 2 times already so my service has been suspended every 3 months where they want me to increase my limit. My response was for the 808 operator to check my USAGE and see if i went over my monthly DATA,MINUTES,SMS, response was no, so my cell has been suspended since last year Nov. 2015.
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note we have escalated the matter to credit management, limit to avoid suspensions have adjusted accordingly and line is unbarred. Please allow a turnaround time of 2-24hrs for the line to be fully active.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note we have escalated the matter to credit management, limit to avoid suspensions have adjusted accordingly and line is unbarred. Please allow a turnaround time of 2-24hrs for the line to be fully active.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
