AJVV
ANDRE JANSE VAN VUUREN

1 reviews | Active since Mar 2009

24 Nov 2020, 17:23

Mtn Sucks

I've been a customer for about 22 years. And this is how you treat us???? I never received my October Statement so o forgot to pay. No reminder send to me or anything. Phones just got disconnected yesterday. This morning when i phoned MTN told me that they "CANCELLED" my service. This is nice. The lady said to me that she would send me the statement so i could do a payment. Statement was only sent at 9:00am.This is after i phoned at 6:15am. I made a payment before even receiving the statement because i needed my phone asap. I was told phones would be on within about 2 hours from payment. Its been 9Hours later still no phone. Phoned in now just to get told that i will have to wait about 7 days. How in the hell is this possible. If my phones are not on by tomorrow morning that i wake up i WILL NOT PAY ANOTHER SENT>MTN CAN THEN CANCEL THIS CONTRACT PERMANENTLY ON THE BASE OF THEY ARE IN BREACH OF CONTRACT AT THIS STAGE. This is how you treat your loyal customers for all these years paying my account??? I will go over to another network. Just remember you guys are not the only network out there. I will also be telling everyone i know to move their networks. We still keep our numbers so its not a problem for me changing networks. You will not c me again. Keep your arrogant staff and attitudes.

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