HF
Herbert F
1 reviews | Active since Dec 2015
03 Dec 2015, 09:45
mtn sucks
Very disappointed in MTN after being a client since the year 2000. My phone was a few days out of warranty and they refused to help me due to that, what a joke! All of this after being a long loyal servant even when everybody else turned on them and jumped onto other networks I remained with them. I think it is time I go that route too. Very disappointed to say the least, not the way I do things but cannot be a client of a business with this standard.
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Replies (1)
MTN South Africa's replyOfficial
07 Dec 2015, 15:49Hello htf,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We completely understand the frustration it has caused.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their standards and mandate. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We completely understand the frustration it has caused.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their standards and mandate. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply07 Dec 2015, 15:49
Official
Hello htf,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We completely understand the frustration it has caused.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their standards and mandate. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We completely understand the frustration it has caused.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their standards and mandate. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,