1 reviews | Active since Aug 2015
MTN Sucks
My journey with MTN for the past year has been an absolute nightmare (hoping mtn sees this post):<br> <br> 1. I installed telkom wifi in my home in Jan 2014..since then,my mtn data bill skyrocketed month on month...I connect to wifi at home but while at home I found mtn charges me for dataeven though I have uncapped wifi at home...whereas my bill on avg is normally R549 for all my contracts held with mtn..with the installation of wifi at my home, my bill avg 1500 a month...(and here I though home wifi would reduce my data charges..boy was I wrong)..so MTN charged me for data even though im in my home wifi zone...<br> I queried the matter with them and they wouldnt budge..saying they see downloads on itemised billing while Im at home(my samsung is setup to download in wifi zone only)..so in a nutshell telkom was running wifi and mtn billing me for same data..well my bill escalated to - R10000 and suspended my line...I need my phone number so much to my regret decided to pay after much contemplation.. with blacklist threat I opted to pay it...so basically I paid for data that I didnt even use ...and to top it off,even though I paid amount outstanding in full,they didnt carry over the airtime<br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with the invoice date and the amount of the statement so we can verify the charges .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with the invoice date and the amount of the statement so we can verify the charges .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Best regards,
