MTN Sucks

Hello MTN,<br> <br> Just some background on this complaint, i called your call centre last year Nov, Dec and Jan requesting an upgrade as my phone is giving me issues. I do not want to fix a phone that i can easily upgrade, i have never missed my payment or had an outstanding bill payment. my battery is does not work, the speaker makes a funny sound and the phones freezes every minute, the battery burns up. The agent on the phone tells me now only that i need to prove that the phone is not working, i do not have the time or luxury to go to your Service centre. Since i owe you guys R1300 i will pay that outstanding amount end of this month and cancel my contract with you guys and i will take up a new contract for an iPhone 6 since ya'll are making me jumps through hopps for a simple upgrade that i am paying for at the end of the day.<br> <br> ****** hell.