MTN Suck Bad News
<p>MTN debited my account on the 31st of Oct 2016 with the incorrect amount I did called MTN customer service and ask the consultant 3 times the following question " Are you sure you debited my account correctly and still 3 times they confirmed yes all is in order and account is paid up to date with a ref number" NOT THE THRUTH just received my new account and it shows and arrear premium to be paid on the end of the month when I again had to contact the customer call centre to ask why this is incorrect I was informed that MTN debited my account incorrectly there fault but I as the customer needs to pay that premium ore ells my line will be cut. Question Is it my fault the MTN debit my account incorrectly after confirming the debit 3 times or is it MTN BAD SERVICE Fault???????</p> <p> </p> <p> </p>
Good Day Itumelent (MTN) REQ **********
Thank you for your reply yes I know I am not the account holder but my Dad Mr. J.A.T. Labuschagne is the account holder his contact number is ********** I did it thru my name as my Dad does not have this facility please stop with the sarcasm and start doing something about the problem why do you penalise the customer if you as MTN is at fault if you do not sort this problem by making contact with my Dad ASAP I will take the matter to the CEO of MTN as well as media.
This is not just R200 or R 300 rand we are talking about is over a R 1000.00 rand problem. Hope we understand each other on this matter.
Kind Regards
Good Day Itumelent (MTN) REQ **********
Thank you for your reply yes I know I am not the account holder but my Dad Mr. J.A.T. Labuschagne is the account holder his contact number is ********** I did it thru my name as my Dad does not have this facility please stop with the sarcasm and start doing something about the problem why do you penalise the customer if you as MTN is at fault if you do not sort this problem by making contact with my Dad ASAP I will take the matter to the CEO of MTN as well as media.
This is not just R200 or R 300 rand we are talking about is over a R 1000.00 rand problem. Hope we understand each other on this matter.
Kind Regards