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Tracy-Ann Edmeades
1 reviews | Active since Nov 2019
06 Nov 2019, 12:05
MTN SUCK!
VERY UPSET CUSTOMER! I app**** for a contract online and was approved, for the September 2019 deal 80GM Data for R299pm. 1.) MTN have selected the wrong package (10GB) for me that I did not order. 2.) There is an debit order off my Bank account for R730.73! WHY? 3.) I have requested to cancel this contract immediately, as I did NOT app**** for the 10GB and all I receive from MTN Customer care is "Sorry for the inconvenience, we will respond to you shortly" That was 2 weeks ago! I app**** online, everything was done through your website and customer care application department. Please follow up on my telephone recording ASAP. I want to cancel this contract and want my R730 bac**** Your service is pathetic
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Tracy-Ann Edmeades's updateReviewer Update
07 Jan 2020, 11:57Dear Alice. Thank you for your reply on my review. Please note that MTN has confirmed that the wrong package was send to me and that NO contract was given to me for signing. Everything was done online. I confirm that the wrong data sim has now been cancelled (after so many trouble with your *********** call center staff) , although I was charged for the 80GB . I app**** for a refund. Kindly note that I have only been refunded with an amount of R311.85, dated 27 December 2019??? I believe that MTN ownes me a full refund on my money or send me the other data as I have only received 10GB but was charged for 80GB.
1.) Debit order of R299.73 was deducted from my account, dated 25 November 2019.
2.) Debit order of R730.73 was deducted from my account, dated 25 October 2019.
I REALLY HOPE THAT YOU CAN ASSIST ME IN THIS MATTER ALSO, AS YOUR CUSTOMER CALL CENTER IS TERRIBLE AT SERVICE DELIVERY
1.) Debit order of R299.73 was deducted from my account, dated 25 November 2019.
2.) Debit order of R730.73 was deducted from my account, dated 25 October 2019.
I REALLY HOPE THAT YOU CAN ASSIST ME IN THIS MATTER ALSO, AS YOUR CUSTOMER CALL CENTER IS TERRIBLE AT SERVICE DELIVERY
TE
Tracy-Ann Edmeades's update07 Jan 2020, 11:57
Reviewer Update
Dear Alice. Thank you for your reply on my review. Please note that MTN has confirmed that the wrong package was send to me and that NO contract was given to me for signing. Everything was done online. I confirm that the wrong data sim has now been cancelled (after so many trouble with your *********** call center staff) , although I was charged for the 80GB . I app**** for a refund. Kindly note that I have only been refunded with an amount of R311.85, dated 27 December 2019??? I believe that MTN ownes me a full refund on my money or send me the other data as I have only received 10GB but was charged for 80GB.
1.) Debit order of R299.73 was deducted from my account, dated 25 November 2019.
2.) Debit order of R730.73 was deducted from my account, dated 25 October 2019.
I REALLY HOPE THAT YOU CAN ASSIST ME IN THIS MATTER ALSO, AS YOUR CUSTOMER CALL CENTER IS TERRIBLE AT SERVICE DELIVERY
1.) Debit order of R299.73 was deducted from my account, dated 25 November 2019.
2.) Debit order of R730.73 was deducted from my account, dated 25 October 2019.
I REALLY HOPE THAT YOU CAN ASSIST ME IN THIS MATTER ALSO, AS YOUR CUSTOMER CALL CENTER IS TERRIBLE AT SERVICE DELIVERY