hR
hendrik R
1 reviews | Active since Aug 2012
21 Dec 2016, 12:22
Mtn suck
<p>My wife I struggle to get a contract from MTN online.Although she was approved when she app**** at MTN Kimberley they had no stock.when she tries to get a phone online,they dont call back.she phoned them and they said they will get back to her.she did the online application and she is still waiting.while she is waitng,I app**** and already got my phone from Vodacom delivered.she is going to migrate her number now to Vodacom since MTN takes their time.</p>
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
23 Dec 2016, 11:05Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of MTN Direct division for urgent attention. They will revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply23 Dec 2016, 11:05
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of MTN Direct division for urgent attention. They will revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
hR
hendrik R's updateReviewer Update
23 Dec 2016, 11:14Dont bother.as from 10:45 on the 23 December you lost an MTN client of 14 years to Vodacom.my wife got her new contract from Vodacom.fast and efficient service.
hR
hendrik R's update23 Dec 2016, 11:14
Reviewer Update
Dont bother.as from 10:45 on the 23 December you lost an MTN client of 14 years to Vodacom.my wife got her new contract from Vodacom.fast and efficient service.