KS
Karin S
1 reviews | Active since May 2016
31 Jul 2018, 09:17
MTN SUCK
After writing reviews and complaining MTN still has not come back with a solution After being "forced" to sign and down grade from R1515-00 to R1212-00 just to pay a bit less so cope, I am still waiting. I did receive a mail from MTN to find out what happened. Mailed al the info on the 3/07/2018. Mailed again 10 /07/2018. Still now reply
At the end of the day I signed for R909-00 what Bongani explained to me. And after being bul**** by Ayanda - his manager with words like "Well take the R1212-00 or leave it and deal with some one else" I am still struggling to pay and don't get any help from them MTN you are really pathetic and do not care about your customers
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
06 Aug 2018, 11:34Good day Karin Stewart,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please note the migration was done on the 2018-06-28 and credits have been passed for the data bundle that was not removed.
Kindly check your IM as we have sent you more information to provide further clarity?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,
MTN South Africa's reply06 Aug 2018, 11:34
Official
Good day Karin Stewart,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please note the migration was done on the 2018-06-28 and credits have been passed for the data bundle that was not removed.
Kindly check your IM as we have sent you more information to provide further clarity?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,
KS
Karin S's updateReviewer Update
11 Sept 2018, 14:15And it continues. Credits have been done.
And even that I have made piece with MTN just lying and we must accept it, they still dont give me the newest signed amount. I signed for R1228.00 per month. Not that I wanted to. As per previous mail I was forced. And the amount going of R1228.00.
MTN sucks. And I will transfer both my numbers as soos as I can
KS
Karin S's update11 Sept 2018, 14:15
Reviewer Update
And it continues. Credits have been done.
And even that I have made piece with MTN just lying and we must accept it, they still dont give me the newest signed amount. I signed for R1228.00 per month. Not that I wanted to. As per previous mail I was forced. And the amount going of R1228.00.
MTN sucks. And I will transfer both my numbers as soos as I can
KS
Karin S's updateReviewer Update
11 Sept 2018, 14:17Sorry amount going off R1370.61
KS
Karin S's update11 Sept 2018, 14:17
Reviewer Update
Sorry amount going off R1370.61