cL
cecilia L

1 reviews | Active since Nov 2015

05 Nov 2015, 21:47

mtn suck

For numerous years I have been a great consumer of mtn. They are not what you seem to think. Had a contract with them for 6years.at my expense they stole my tab wich I paid for in full. After 1year the tab broke and I send it to them for repairs. They said I must pay R330 for repairs but the tab was unrepairable (why must I pay them then) .it was still under warranty and contact. I done what I could to tell them with numerous mail but no response or reply from them. I spend in the 6 years over 60k,just replace my tab with free minutes, after all it's what I paid for.

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Nov 2015, 14:28
Official
Hello dion45,

Thank you for your post

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please reply us the IMEI of the phone to the email address we have sent you so that the matter maybe escalated to the relevant management team for urgent attention.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***

Best regards,