MTN- SUCH RIDICULOUS AND UNPROFESSIOAL CALL CENTER BEHAVIOUR!

Tjo! So this morning I called MTN Customer Care on 083 135 and boy did they ruin my Friday morning... I made the call at 09:05 trying to cancel my contract. After following the voice prompts, they put me through to a consultant/agent, only to find people chit-chatting in the background with no one to assist me. So being the person that I am, I stayed on the line, wanting to see how long that would go on before I get assisted, the consultants/agents were just talking away, discussing their own things in the background for a good 3-4 minutes. I kept on saying "Hello", hoping that maybe they will hear me on the other side. The guy whom I eventually spoke to could not even tell me why they behaved the way they did and gave me the wrong channel to lodge a complaint. I let him know that they are being very unprofessional. My life had to stop for 3-4 minutes just because I had to wait while call centre agents discuss their own things while they should be "helping paying customers”. I found this behaviour very unprofessional and I cannot wait to cancel my contract with MTN so that I do not have to go through such rudeness ever again. Tjo!