LB
Lorien B
1 reviews | Active since Jun 2013
05 Mar 2018, 10:57
MTN Subscriptions
Be warned that MTN allow third party "service providers" access to your account and airtime. From my reading online this is not new and the so called "service providers" are called WASPS.
MTN allow these WASPS to take airtime from your account on the basis of a subscription and do not both to check weather you have actually subscribed to the service or not. In fact MTN will go so far as to say that 'no one who has signed up for a subscription ever admits it'. This was their response to me when I told them I hadn't signed up for the subscription.
MTN will allow you to unsubscribe from these "services" but they seem unwilling to assist in recovering your funds.
In conclusion I will be closing my account with MTN as my agreement was with them and not some unknown entity that they have given my funds to.
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Replies (2)
MTN South Africa's replyOfficial
05 Mar 2018, 12:31Good day Lorien,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly try both these codes to check for any subscription. the codes are *156*12# and *141*5# . this should identify the WASPS thats charging you. Once you identify them, using the same codes will allow you to cancel them.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply05 Mar 2018, 12:31
Official
Good day Lorien,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly try both these codes to check for any subscription. the codes are *156*12# and *141*5# . this should identify the WASPS thats charging you. Once you identify them, using the same codes will allow you to cancel them.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
LB
Lorien B's updateReviewer Update
05 Mar 2018, 12:43Dear Ishie,
Thank you very much for the reply. I canceled these yesterday with the assistance of you call centre.
Does MTN intend refunding the airtime that you've given away?
LB
Lorien B's update05 Mar 2018, 12:43
Reviewer Update
Dear Ishie,
Thank you very much for the reply. I canceled these yesterday with the assistance of you call centre.
Does MTN intend refunding the airtime that you've given away?