1 reviews | Active since Mar 2018
MTN subscription ****. The provider is not doing anything.
My name is Hlengiwe Madlala and I've been using MTN close to 10 years. ********** . MTN is subscribing customer unaware as I have received SMS's at night Saturday 03.03.2018 around 23:17 pm. I was sleeping at that time, the sms was saying (you have been registered with MTN Gamer+) that will cost me R3/day. The next morning around 07:00 am I called MTN customer service 173 to query about this the agent told me that yes my number was subscribe to the service but if I am not the one who did it she will cancel it and she confirm that the was no other subscription, but to my surprise on Monday 05.03.2018 my R22, 50 airtime disappeared due to other subscriptions then I called again and the agent told me i'm subscribed to (Drop a HOT 16 TV service, Vrjuice videos and World Cup TV service) and she told me they don't repay such thing cause this are not their products. It does not make sense to me as one of this subscription it is written MTN Gamer+ and I am sure that I did not subscribe to any of this services. MTN is not even willing to Investigate on this mater. This is a pure **** as my mother was a victim as well on this Number ********** during 14 December 2017. All I need is to get my money back and it is not much it is just R25, 00. MTN is on a money making **** ICASSA will have to investigate this. I sure will port my number to Cell C.
