DG
Darryl G
1 reviews | Active since Jul 2018
30 Jul 2018, 10:14
MTN subscription ****
This morning I received two sms notifications welcoming me to Life TV and YD Games both at R2 per day.
I have never heard of these services nor clicked any links.
When I called 135 the customer support confirmed these subscriptions and simply said I must have clicked on a link which I repeatedly told her I have not done. I asked her for proof thereof which also could not be provided. When I asked her how I can secure my account from this type of thing going forward she could not provide an answer either.
This is not the first time this has happened either as I had previously been subscribed to MTN Air G which I only picked up after a few months of being charged.
MTN this is completely unacceptable and I believe ********. As a customer I feel that you are not protecting my account and I will be making a move to another network as soon as this contract is done.
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Replies (2)
MTN South Africa's replyOfficial
30 Jul 2018, 11:37Good day Darryl,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply30 Jul 2018, 11:37
Official
Good day Darryl,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
DG
Darryl G's updateReviewer Update
30 Jul 2018, 12:07Hi Ishie,
Your reply does not help to explain HOW I GOT SUBSCRIBED TO SOMETHING THAT I DID NOT CHOOSE TO NOR HOW TO PROTECT MY ACCOUNT FROM THESE ****S GOING FORWARD.
Why should I even go through any steps to unsubscribe if I didn’t sign up for anything to begin with? Furthermore what if I missed the message saying that I was now subscribed to these unknown services and got charged unknowingly?
Is this the best customer service you can offer? I have been on your network for many years paying between R1500-R3000 of my hard earned money per month and now cannot wait for the opportunity to switch networks.
Terrible customer service and a sheer lack of respect to protect your own customers.
DG
Darryl G's update30 Jul 2018, 12:07
Reviewer Update
Hi Ishie,
Your reply does not help to explain HOW I GOT SUBSCRIBED TO SOMETHING THAT I DID NOT CHOOSE TO NOR HOW TO PROTECT MY ACCOUNT FROM THESE ****S GOING FORWARD.
Why should I even go through any steps to unsubscribe if I didn’t sign up for anything to begin with? Furthermore what if I missed the message saying that I was now subscribed to these unknown services and got charged unknowingly?
Is this the best customer service you can offer? I have been on your network for many years paying between R1500-R3000 of my hard earned money per month and now cannot wait for the opportunity to switch networks.
Terrible customer service and a sheer lack of respect to protect your own customers.