MTN Subscription Fee theft

I have had a nightmare with MTN.

My MTN account and subscription was cancelled by MTN in January 2019 due to non-payment on my account because my debit orders bounced - due to MTN not recording my bank account number on their system correctly.

When I tried to settle the amount owed to MTN after my contract had expired in November 2019 in order to keep using my number on prepaid, they told me that I owed them the full contract amount (subscription fee + handset fee), even though my subscription was cancelled in January 2019.

I was more than happy and willing to pay MTN the handset fee for the 9 months, but was not happy to pay the subscription fee for 9 months as it was cancelled and I never received the airtime or data subscriptions!!

After hours spent on phone calls to the MTN Customer service "champions", 2 separate call centre agents told me that once the subscription is cancelled, I am no longer liable to pay the subscription fee, but only the handset fee for the duration of my contract plus only ONE-month subscription fee. I then looked through my contract and it does, in fact, say that if the subscription is cancelled, I am liable to pay a 1-month subscription fee as well as the remaining handset fee.

I then spoke to a manager at the legal department call centre to try and determine the amount for the subscription fee that I owed but he told me that this was 100% not true and that I am liable to pay the FULL contract amount (9 months subscription fee+ 9 months handset fee) for the remaining 9 months on my contract. So MTN charged me for data and airtime, for 9 months, that was never given to me! ****************. How can they charge a customer for something that was never given to them because they cancelled the contract!

I hope someone at MTN sees this and contacts me immediately as I am going to the ombudsman to recover the money that I have overpaid to MTN just to get my number working again. They have literally ****** money from me for charging me for something they never gave me.

After 13 years of MTN, Hello Telkom here I come!