Mtn subscription data not loaded since 17th November 2023

During the month of October i was contacted by mtn to change my monthly subscription of data from 4GB data to 40GB data. On the 17th October i got my pro-rata data. On the 17th of November i got a 4gb data instead of 40gb. From the 17th November i have been contacting mtn to assist me with this query till to date i have not been assisted. I have spoken to different consultants, getting different reference numbers. Everytime I speak to a consultant i get a different story and a new reference number and i am told to wait for two days to get feedback but no feedback is provided. I have sent an email to mtn complaints, till to date no feedback. I have asked to speak to manager or supervisor till today they have not contacted me. I have paid for the subscription but I don’t have the data. I am so disgusted at the service i have been getting from MtN and I can’t even begin to describe how i feel right now and the inconvenience they have caused me. Right now its load shedding and I had to buy data again cause my wifi is disconnected and mtn doesn’t want to give me my data that I am paying for😡