MTN stupid stuff from Managers to call centre

On the 10th November I lost my phone. I went and bought a new one then proceeded to MTN Jabulani mall phone shop to do a SIM swap wch I WS advised it takes 2-24 hours to activate. 24hrs later I call da call centre wch advised dt da simswap wasn't performed. Ws then escalated to technicians wch means another 24hours. Called the call centre WS advised simswap failed .I went to da mall to advise the manager Lesego that my SIM is still inactive.he gave me an attitude then took da SIM and said he has done it I must wait another 24hrs.I left. 24hrs later still nt active.i call the call centre and WS advised dt da simswap keeps failing coz the OTP pin goes to Lesego's (MTN Jabulani mall manager)phone .I went I ask for dt number dn call Lesego dn he drops phone on me. The following day I go there then there is a regional sales manager Gloria who volunteers to make da matter hr personal problem. She pulls all strings calls her boss just for a simple SIM swap.i must wait 2hours ,ok after 2hours nothing has happened I call and advise her , she says she will get back to me.24hrs later I call the call centre ,still simswap nt done. Then my sister calls my lost number it rings and a white guy picks it up. There and then I call the call centre advise dt my number wasn't blocked most probably y the simswap cnt happen cz da OTP pin is sent to my lost number each time for 5 attempts. I dn call Gloria the regional manager who also cldnt see the reason y da simswap cldnt happen. Only after 16days I teach PPL how to do their job my simswap is active. MTN HAS A BUNCH OF STUPID STUFF FROM MANAGEMENT to call centre . I inboxed MTN on twitter still no answer by they Twitt competitions everyday . My life &business had to stop cz of Stupid MTN