MTN struggle to help

Overall I never struggle with MTN. Only the past week. My name is Johannes Joubert and I have a Superflex 10GB account with MTN. Unfortunately my debit order didn't went through this month. Two days later I made an EFT payment into MTN Absa account, use my MTN superflex number as a reference. As I was instructed. Unfortunately after a week my phone is not reconect. We made 11 calles to customer care and spoke to several very friendly people, who all asked for us to send through the proof of payment. Which we did. This morning we where told that we have to wait till next month. Unfortunately I can't wait because this is my work phone and we are losing money if I'm not able to use the phone.