MTN strikes again with bad service

I went to the Mall of Africa branch to open a sim only business contract. Upon arrival we were directed to the express point queue where we waited 45 mins to be helped (the queue was only made up of 6 people, some of whom left because of the wait). When we eventually got to the counter, we were told we are in the wrong queue and must wait for another consultant an we waited a further 15 mins and still didnt get assisted. This bad service was due to a multitude of factors: 1) why isn't there a store manager 2) lack of consultants- there were only 4 consulants working, when the store has an allowance of 8/9 at a big mall, on a weekend, just after pay day 3) why wasn't there clear signage which indicates what services are provided for each counter like a bank?? 5) if there are forms to be filled, why not give it to the customers while they wait? 6) further more, the website is not much help either in assisting, doesn't offer all the services, forcing one to go to the store, which as explained above not helpful.