DM
Desmond M
1 reviews | Active since Oct 2018
01 Oct 2018, 08:03
MTN strikes again
MTN’s data policies are questionable, their staff aren’t trained around this fact as they lack the understanding of how their own system works.
We cannot have a situation that when a query is raised, the supervisors who assure you that they will get back to you between 2-24hours, that has turned out to 2-24 days as they have not reverted still. The contact center agents are inefficient, no fault of their own as you can hear that these people are uninformed about that they are expected to assist people with, this can only breed frustrated customers.
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Replies (2)
MTN South Africa's replyOfficial
01 Oct 2018, 14:53Good day Desmond
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply01 Oct 2018, 14:53
Official
Good day Desmond
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
11 Oct 2018, 14:41Good day Desmond
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation your account will be credited with 1Gig of Data. In order to minimise data usage on your phone always make sure to close all Internet sessions running and restrict your background data.
Rest assured, it was not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply11 Oct 2018, 14:41
Official
Good day Desmond
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation your account will be credited with 1Gig of Data. In order to minimise data usage on your phone always make sure to close all Internet sessions running and restrict your background data.
Rest assured, it was not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,