MTN strikes again!
MTN has not given the monthly provision of data, sms and airtime, across all three of my lines this month, forcing me to buy data through my bank.
This after they shamelessly debited me for July without setting me straight for the mess they made last month, by not allocating the provision across two of my lines AND wiping out the data I had been forced to buy.
Today they allocate to my number but not my kids' lines. How difficult can it be?!
YOU OWE ME MTN!
GIVE ME MY MONTHLY ALLOCATION ACROSS ALL THREE LINES, NOT JUST ONE, FOR BOTH MONTHS.
You should also refund my expense of buying small bundles of data while I hope and pray that you get your act together
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
14 Aug 2018, 07:34Dear Roshni,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply14 Aug 2018, 07:34
Official
Dear Roshni,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,