TM
Thulani M
1 reviews | Active since Dec 2017
03 Dec 2017, 09:36
Mtn strikes again.
I recharged with R90 mtn airtime with the aim of converting it to R89 fortnightly data bundles. Problem is that within minutes my airtime balance went from R90 to 0.50c. When I logged a complaint with mtn customers service I was told that I had a list of subscriptions that took the airtime. Then they unsubscribed me. I don't know how my number got subscribed, who subscribed my number or what it's subcribed to or for. All I know is my airtime is gone and the funny part is no one wants to take responsibility from mtn regardless of so many people complaining about airtime that depletes without being used by the users. Now the most irritating thing about this whole things is that since I logged a complaint I have been receiving messages from mtn every hour thanking me for recharging with R30...I'm leaving this country serious this time.
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MTN South Africa's replyOfficial
07 Dec 2017, 13:18Good day Thulani,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa via www.waspa.org.za
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,
MTN South Africa's reply07 Dec 2017, 13:18
Official
Good day Thulani,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa via www.waspa.org.za
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,