MM
Mpho M
1 reviews | Active since Jul 2015
08 Jul 2015, 15:06
Mtn strike is costing me
I took a contract with Nashua mobile now they moved me to mtn without my concern n they used to bill me maximum of R600 n now I'm paying about R1023 which I cannot afford, and now my contract is due for upgrade and I have been trying to call for cancellation for about 2 weeks now coz the mtn shop in cresta cannot help me <br>
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Replies (1)
MTN South Africa's replyOfficial
28 Jul 2015, 15:28Hello Goratileona ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the package loaded was an open line. Since your contract has expired, the number has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the package loaded was an open line. Since your contract has expired, the number has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply28 Jul 2015, 15:28
Official
Hello Goratileona ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the package loaded was an open line. Since your contract has expired, the number has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the package loaded was an open line. Since your contract has expired, the number has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,