mtn strike

On the 6th of july I submitted my mtn insurance claim but no one can really help you..must have called them about 40 times.I know they are on strike is that my fault.sent the claim via fax then email but all they say is that the system is offline.I want answers.got a contract but can't use it.still waiting for the head office to give feed back.it was be the worst call centre I have ever called