IP
Itumeleng P
1 reviews | Active since Nov 2023
19 Aug 2025, 16:17
MTN & Strauss Daly – Unacceptable Conduct and Withholding of Correct Settlement
I am lodging this complaint out of sheer frustration with both MTN and Strauss Daly Attorneys.
Helpful (0)
Replies (1)0
Replies (1)IP
Itumeleng P's updateReviewer Update
19 Aug 2025, 16:19In December 2024, I was informed that my MTN account handed over to Strauss Daly had a settlement balance of R16,435.00. Since January 2025, I have been making regular monthly payments, and by the end of July 2025, I had already paid R14,850.00 (with bank proof of payments to back this up).
Despite this, I have still not been provided with a clear and updated settlement statement. Instead, I feel like I am being left in the dark while faithfully paying every month. This lack of transparency borders on dishonesty and is unacceptable.
I am now ready to settle the account in full, and based on the figures provided, the balance should be approximately R1,585.00. Yet Strauss Daly and MTN continue to drag this matter without giving me the correct figures. This is nothing short of poor administration and unfair treatment of a paying customer.
I demand the following without any further delay:
- A correct and updated settlement statement reflecting my payments to date.
- Immediate confirmation of the outstanding balance.
- Final closure of this account once I make the last payment.
If MTN and Strauss Daly cannot resolve such a simple matter, then it raises serious questions about their integrity and commitment to fair customer treatment. Desired Outcome:
- Immediate issuance of the correct settlement balance.
- Transparency on my account.
- The account to be closed upon final payment — without any further delay.
IP
Itumeleng P's update19 Aug 2025, 16:19
Reviewer Update
In December 2024, I was informed that my MTN account handed over to Strauss Daly had a settlement balance of R16,435.00. Since January 2025, I have been making regular monthly payments, and by the end of July 2025, I had already paid R14,850.00 (with bank proof of payments to back this up).
Despite this, I have still not been provided with a clear and updated settlement statement. Instead, I feel like I am being left in the dark while faithfully paying every month. This lack of transparency borders on dishonesty and is unacceptable.
I am now ready to settle the account in full, and based on the figures provided, the balance should be approximately R1,585.00. Yet Strauss Daly and MTN continue to drag this matter without giving me the correct figures. This is nothing short of poor administration and unfair treatment of a paying customer.
I demand the following without any further delay:
- A correct and updated settlement statement reflecting my payments to date.
- Immediate confirmation of the outstanding balance.
- Final closure of this account once I make the last payment.
If MTN and Strauss Daly cannot resolve such a simple matter, then it raises serious questions about their integrity and commitment to fair customer treatment. Desired Outcome:
- Immediate issuance of the correct settlement balance.
- Transparency on my account.
- The account to be closed upon final payment — without any further delay.