MTN STRAND STREET, CAPE TOWN

On 06/02/2026 I went into the MTN store in Strand Street Cape Town for a sim swap on my data sim. Apart from the waiting for quite some time before being assisted and a store consultant who came from outside assisting someone who came after me, I had to demand to be served because after that client I was still advised to wait. Never mind the consultant who was chewing gum inappropriately. The matter I am dealing with at the moment is a SIM card which is not working, after calling MTN this on 07/02, I’m told there was no sim swap done yesterday. I paid R150 for the sim swap and wasted my time sitting in that store only to be told it’s not done. Please sort this out urgently as I need to use the internet. Going back to the store is not an option for me because the round trip is 40kms and I’m not driving that far for staff negligence. Over the weekend I’ve had to buy data because I needed access to the internet and I’ve spent R400+ which I need to reimbursed as I had already paid my debit order.