MTN store Woodlands ***********.

MTN store Woodlands ***********. On the 19th of Sept 2017 I performed an upgrade on my phone at MTN store Woodlands. I was assisted by Sharon for the upgrade. I send a screen shot of the deal I was interested in for R169.00 per month.

Once in store I again confirmed with her that the monthly subscription fee is R169.00 and she also confirmed it.

I was told about the upgrade fee once off that was charged. There after the account stayed at R250.99.

I send numerous emails to Sharon. She only attended a week later.

Please see below emails:

Morning Sharon

Please could you attend to this matter? I find it utterly unprofessional of you to just ignore my mail and not get in contact with me, as the deal was taken with you.

Thank you

From: Bosman, Larissa Sent: 30 November 2017 08:40 AM To: ********** Cc: 'Reynders, Eddie E' Subject: FW: Documentation Importance: High

Good Morning Sharon

Please see mail below for upgrade that was completed on line : ********** 544.

I have attached the newest statement that reflects a completely different amount. Please could you recertify the amount and also explain why this amount was deducted

Your urgent attention will be appreciated.

From: Bosman, Larissa Sent: 19 September 2017 10:58 AM To: ********** Subject: Documentation

Hi Sharon

Thanks so much for your amazing service. Please find the documentation for the upgrade as discussed.

My ID book is not with me at this stage but I do have a temp drivers licence. Please find both my dad and my doc`s attached as discussed.

Please let me know if you require any more info from me.

Upgrade Number : ********** 544

Please could someone that is not so *********** please assist me.

Official private business reply Thank you for your post.

We sincere apologized for any inconvenience incurred.

Thank you for your time online.

MTN account N ********** .

We have picked up that since the upgrade done in September month Mr Edward Reynders MTN account has been billed for Blackberry service and 75MB that was part of the previous package. This service was not removed with the new upgrade done.

We have removed this services.

The account will be credited for the Blackberry service and 75MB for the 3 months. The credit with vat included will be for R231.54.

The credit will reflect next week on the account, this credit will be used against the next MTN invoice.

We do apologized for the rude service received from the store agent from Sharon, we have sent an email to her to apologised personally to you .

Kind Regards,

Alice van der Merwe

8 Dec 2017, 8:48 2 months ago

2 Feb 2018, 11:00 3 days ago Larissa2940: Once again I was billed incorrectly? Can someone who is competed enough please rectify this matter??? MTN is useless