MTN store Woodlands ***********.

On the 19th of Sept 2017 I performed an upgrade on my phone at MTN store Woodlands. I was assisted by Sharon for the upgrade. I send a screen shot of the deal I was interested in for R169.00 per month.

Once in store I again confirmed with her that the monthly subscription fee is R169.00 and she also confirmed it.

I was told about the upgrade fee once off that was charged. There after the account stayed at R250.99.

I send numerous emails to Sharon. She only attended a week later.

Please see below emails:

Morning Sharon

Please could you attend to this matter? I find it utterly unprofessional of you to just ignore my mail and not get in contact with me, as the deal was taken with you.

Thank you

From: Bosman, Larissa Sent: 30 November 2017 08:40 AM To: ********** Cc: 'Reynders, Eddie E' Subject: FW: Documentation Importance: High

Good Morning Sharon

Please see mail below for upgrade that was completed on line : ********** 544.

I have attached the newest statement that reflects a completely different amount. Please could you recertify the amount and also explain why this amount was deducted

Your urgent attention will be appreciated.

From: Bosman, Larissa Sent: 19 September 2017 10:58 AM To: ********** Subject: Documentation

Hi Sharon

Thanks so much for your amazing service. Please find the documentation for the upgrade as discussed.

My ID book is not with me at this stage but I do have a temp drivers licence. Please find both my dad and my doc`s attached as discussed.

Please let me know if you require any more info from me.

Upgrade Number : ********** 544

Please could someone that is not so *********** please assist me.